Question 1

What if I want to book a studio?

Accepted Answer

We accept payment in the following ways:

• Our website's reservation system
 • Inquiry form on our website
 • Phone Number
 • Email

For more information, please see the page below.
→ "Schedule" page(https://www.platstudio.tokyo/schedule)

Question 2

How many days in advance should I make a reservation?

Accepted Answer

We can accommodate requests if you make a reservation at least 24 hours in advance. Please feel free to make a reservation.

Question 3

How many days in advance can I make a reservation?

Accepted Answer

There are no clear rules, but we aim for a date three months in advance, but if you would like a date after that, please contact us.

*remarks*
The reservation system (https://platstudio.tokyo/schedule#reservation-top)on our website allows reservations up to 28 days in advance.
For reservations after this time, we apologize for the inconvenience, but please contact us via the inquiry form (https://platstudio.tokyo/schedule#inquery-top), phone or email.

03-3467-8390
info@platstudio.tokyo

Question 4

Is it possible to rent late at night or early in the morning?

Accepted Answer

Yes, it is possible.
If you wish to use the facility between 10pm and 7am the following morning, please contact us via the inquiry form (https://platstudio.tokyo/schedule#inquery-top), phone call or email.
We will contact you as soon as possible as we will need to make staff arrangements.

Question 5

How many minutes can I make a reservation?

Accepted Answer

Reservations are accepted in one-hour increments.

Question 6

Is an extension possible?

Accepted Answer

Yes, it is possible.
However, depending on the reservation situation on the day, we may not be able to extend your time, so please make sure to reserve a time with plenty of time.

Question 7

How many minutes will the extension be?

Accepted Answer

Extensions are accepted in one-hour increments.

Question 8

Is location scouting possible?

Accepted Answer

Yes, it is possible.
Please allow approximately 30 minutes for location scouting.

Question 9

Can I keep it?

Accepted Answer

Yes, reservations can be made up to 8 days before the date of use.
We only accept confirmed reservations from 7 days prior to the date of use.

Question 10

How long can I keep it?

Accepted Answer

Please make the decision to cancel or confirm your reservation at least 7 days before the date of use.
Please note that your reservation will be automatically cancelled if it is made by 6:00 PM on the same day, seven days prior to the date of use.

Question 11

Can I keep multiple days?

Accepted Answer

Yes, you can keep up to two items.
Please contact us via the inquiry form (https://platstudio.tokyo/schedule#inquery-top), phone or email.

Question 12

Can I make a reservation for a date that is already reserved?

Accepted Answer

Yes, it is possible.

・If you wish to make a reservation as a "keep" → this will be accepted as a second keep.
・If you wish to make a reservation as "confirmed" → We will contact the first reserved customer and ask them to decide whether or not the reservation is confirmed within 3 business days. If we do not hear from the first reserved customer or are unable to contact them, we will give priority to the "confirmed" reservation.

Question 13

Can I change the time on the day I booked?

Accepted Answer

Yes, it is possible.
It depends on the reservation situation, but as long as the time slot you wish to change to is available, you can change your reservation.

However, if after this decision is made, you reduce the reservation time and then cancel the reservation itself, this will be considered a change in date and time made to avoid cancellation fees, and cancellation fees will be calculated and applied based on the total time, including the earlier change.

Question 14

Is it possible to start using the service earlier depending on the weather on the day?

Accepted Answer

We apologize, but if there is a possibility that your appointment will be earlier than your reserved time, we ask that you make your reservation with a time that includes this earlier time.

*Please consult us in advance only if there is an unavoidable reason.

Question 15

I want to cancel, what should I do?

Accepted Answer

If you wish to cancel after your reservation has been confirmed, please contact us via the inquiry form (https://platstudio.tokyo/schedule#inquery-top), phone call or email.

FAQ

background paper

Paid
or
free rental

FAQ

background paper

Paid or free rental

Paid
or
free rental