FAQ
Frequently asked questions
We have compiled a list of frequently asked questions.
Please feel free to use it.
If you have any questions or concerns that are not answered here,
We will respond via the inquiry form , phone call or email .
Please feel free to contact us.
よくあるご質問
We accept payment in the following ways:
Our website's reservation system
Inquiry form on our website
Phone Number
Email
For more information, please see the page below.
We can accommodate requests if you make a reservation at least 24 hours in advance. Please feel free to make a reservation.
There are no clear rules, but we aim for a date three months in advance, but if you would like a date after that, please contact us.
*remarks*
The reservation system on our website allows reservations up to 28 days in advance.
For reservations after this time, we apologize for the inconvenience, but please contact us via the inquiry form , phone or email.
03-3467-8390
info@platstudio.tokyo
Yes, it is possible.
If you wish to use the facility between 10pm and 7am the following morning, please contact us via the inquiry form , phone call or email.
We will contact you as soon as possible as we will need to make staff arrangements.
Reservations are accepted in one-hour increments.
Yes, it is possible.
However, depending on the reservation situation on the day, we may not be able to extend your time, so please make sure to reserve a time with plenty of time.
Extensions are accepted in one-hour increments.
Yes, it is possible.
Please allow approximately 30 minutes for location scouting.
Yes, reservations can be made up to 8 days before the date of use.
We only accept confirmed reservations from 7 days prior to the date of use.
Please make the decision to cancel or confirm your reservation at least 7 days before the date of use.
Please note that your reservation will be automatically cancelled if it is made by 6:00 PM on the same day, seven days prior to the date of use.
Yes, you can keep up to two items.
Please contact us via the inquiry form , phone or email.
Yes, it is possible.
・If you wish to make a reservation as a "keep" → this will be accepted as a second keep.
・If you wish to make a reservation as "confirmed" → We will contact the first reserved customer and ask them to decide whether or not the reservation is confirmed within 3 business days. If we do not hear from the first reserved customer or are unable to contact them, we will give priority to the "confirmed" reservation.
Yes, it is possible.
It depends on the reservation situation, but as long as the time slot you wish to change to is available, you can change your reservation.
However, if after this decision is made, you reduce the reservation time and then cancel the reservation itself, this will be considered a change in date and time made to avoid cancellation fees, and cancellation fees will be calculated and applied based on the total time, including the earlier change.
We apologize, but if there is a possibility that your appointment will be earlier than your reserved time, we ask that you make your reservation with a time that includes this earlier time.
*Please consult us in advance only if there is an unavoidable reason.
If you wish to cancel after your reservation has been confirmed, please contact us via the inquiry form , phone call or email.
